Protecting Personal Information on our websites
By visiting www.flightdelayspecialists.co.uk (‘the Website’) you are accepting and consenting to the practices described in these Terms & Conditions.
Some of the Personal Data we hold about you may be ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.
We collect information from visitors to this website when you complete an online application form
We collect your details when you email us with an enquiry.
In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.
Refer a friend scheme
We run a Refer/Recommend a friend voucher scheme where we offer a £25 High street voucher to anyone who Refers or Recommends a friend to Flight Delay Specialists/Been Delayed, up to a maximum of 4 vouchers. The friend must be on a separate booking to the referrer (not the same booking reference number) and they must reside at a separate household / address, we refer to a household as a booking. Vouchers are only paid if a claim is successful and the friend receives their compensation.
Use of personal information
We process personal information collected via this website for the purposes of:
Providing information about products and services
Providing and personalising our services
Dealing with your enquiries and requests
Trading in personal information (selling, hiring or exchanging information)
Conducting market research
Data Capture Information
We will send you information according to the preferences you submitted via our application form. If you would like to change these preferences at any point, please email us at [email protected] or call us on 0161 4854399. Alternatively you can also write to us at Compliance Manager, National House, 80-82 Wellington Road North, Stockport, SK4 1HW.
From time to time we would like to be able to pass your information to carefully selected associated/affiliated companies or companies that offer products or services that we have identified as likely to be of interest to you. We will only do this if you have opted-in to receive such communications e.g. when you submitted your details using the online application form. Associated/affiliated companies are:
Scribble Media Marketing Ltd, associated/affiliated companies or companies that offer products or services that we have identified as likely to be of interest may contact you via:
You may ask us at any point not to share your information with third parties for this purpose and to restrict the way we and they contact you, by contacting Compliance Manager at [email protected] or Compliance Manager, National House,, 80-82 Wellington Road North, Stockport, SK4 1HW
We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation, or we have your consent, and to the following:
Other companies within our Group of companies:
Suppliers we engage to process data on our behalf
Successors in title to our business
Subject access requests
If you would like access to the Personal Data that we hold about you, you can do this by emailing us at [email protected] or writing to us at the address noted above. There may be a nominal charge of £10 to cover administrative costs.
We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at [email protected] or write to us at the address above to update your Personal Data.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.
These cookies cannot be used to identify you personally and are used to improve services for you, for example through:
Letting you navigate between pages efficiently
Enabling a service to recognise your computer so you don’t have to give the same information during one task
Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies. Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.
Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.
Multiple cookies may be found in a single file depending on which browser you use.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:
Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 4: targeting cookies or advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at Scribble Media Marketing Ltd, National House, 80-82 Wellington Road North, Stockport, SK4 1HW, or email us at [email protected]
Cookie name: Scribble
Description: This is a thrid party cookie that is used to track your visit to and from this site. We use the cookie to note the different areas of this website recently accessed through your computer in order that we may monitor which pages of the site are most interest to you. We will use the information collected in this way to tell you about services and products, which might be on interest to you when you make further visits to this website.
By using this website, you agree that we can place these types of cookies on your device.
Last updated: 1st June 2015
Been Delayed Is a trading style of Scribble Media Marketing Ltd Company number 09583836